Below are some of are common questions about orders
We will send you an e-mail with a track & trace number when the package is shipped.
You can call or write to us if you want to cancel your order. We send packages every weekday at 12:30 am. If we manage to send your package, you simply have to refuse receipt of the package upon arrival.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
You can write to us via the contact form here or via e-mail email@example.com
If the products all are intact (teas not openened) and with no flaws then you can cantact us within 30 days and we will refund you your payment.
Below are some common questions about our products
We cannot say for sure how much caffeine is in a cup of tea, as it depends a lot on how much tea you use to make a cup. The darker the tea, the more caffeine it contains. That is, in a white tea there is not very much caffeine, whereas in a black tea there will be considerably more. However, it will never come close to a cup of coffee.
Fairtrade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade. By thinking how we contributes to sustainable development by offering better trading conditions to, and securing the rights of, marginalized producers and workers – especially in the South.
Fair Trade Organizations, backed by consumers, are engaged actively in supporting producers, awareness raising and in campaigning for changes in the rules and practice of conventional international trade.